Customer Care Manager Job at City Tutors Nigeria
- Company: City Tutors Nigeria
- Deadline Date: 29th March, 2019
- Specialization: Customer Service
- Work Level: Manager (Staff Supervisor)
- Job Type: Full-Time
- Location(s): Lagos
- Date Posted: 2nd March, 2019
City Tutors Nigeria – We are the premier City tutors Limited, the biggest and most trusted personalized educational company in West-African sub-region, providing highly rated private tuition for learners . We provide learners with the advantage of quality, experienced and innovative sessions : far beyond the limitation of class room learning.
Due to massive expansion, we are seeking to invite suitably qualified candidates for the position below:
Job Position: Customer Care Manager
Job Location: Ikeja, Lagos
- Regular Inbound and Outbound calls
- Ability to show empathy and compassion
- Maintain high level of professionalism in customer engagements
- Follow-up on on-boarded clients
- Communicate directly with clients and encourage trusting relationship
- Respond to inquiries made by clients about company services in a timely and friendly manner
- Document and share lead/customer intelligence with internal team.
- Create a persistent focus on the customer in all key actions the company takes
Required Skills & Qualifications
- Candidates should possess B.Sc/HND qualification
- Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
- Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
- Strong empathy for customers, a passion for customer insights and research rooted in placing the customer’s wants and needs first above all.
- Outstanding sales skills with proven ability to convert prospects into active clients
- 3 years + working experience in customer care role.
How to Apply
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org