Customer Care Manager Job at City Tutors Nigeria

Job Summary

  • Company: City Tutors Nigeria 
  • Deadline Date: 29th March, 2019 
  • Specialization: Customer Service 
  • Work Level: Manager (Staff Supervisor) 
  • Job Type: Full-Time 
  • Location(s): Lagos 
  • Date Posted: 2nd March, 2019

City Tutors Nigeria – We are the premier City tutors Limited, the biggest and most trusted personalized educational company in West-African sub-region, providing highly rated private tuition for learners . We provide learners with the advantage of quality, experienced and innovative sessions : far beyond the limitation of class room learning.

Due to massive expansion, we are seeking to invite suitably qualified candidates for the position below:

Job Position: Customer Care Manager
Job Location: 
Ikeja, Lagos

Key Responsibilities

  • Regular Inbound and Outbound calls
  • Ability to show empathy and compassion
  • Maintain high level of professionalism in customer engagements
  • Follow-up on on-boarded clients
  • Communicate directly with clients and encourage trusting relationship
  • Respond to inquiries made by clients about company services in a timely and friendly manner
  • Document and share lead/customer intelligence with internal team.
  • Create a persistent focus on the customer in all key actions the company takes

Required Skills & Qualifications

  • Candidates should possess B.Sc/HND qualification
  • Excellent communication skills with the ability to distil complex issues and detailed analysis into simple, structured frameworks
  • Good knowledge of Social media marketing, Google AdWords, Google AdSense and similar PPC, PPV Advert platforms
  • Strong empathy for customers, a passion for customer insights and research rooted in placing the customer’s wants and needs first above all.
  • Outstanding sales skills with proven ability to convert prospects into active clients
  • 3 years + working experience in customer care role.

How to Apply
Interested and qualified candidates should forward their CV to:

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