Customer Service Representative Job at GetFit Technologies Limited

Job Summary

  • Company: GetFit Technologies Limited 
  • Deadline Date: 2nd March, 2019 
  • Specialization: Customer Service 
  • Work Level: Experienced (Non-Manager) 
  • Job Type: Full-Time 
  • Location(s): Abuja 
  • Date Posted: 23rd February, 2019 

Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric.

We are recruiting to fill the position below: 

Job Position: Customer Service Representative 
Job Location:
 Abuja

Job Functions

  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls, Social media messages
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone or social media platforms
  • Take key information and other pertinent information
  • Inform customer of deals and promotions
  • Sell products and services online
  • Work with customer service manager to ensure proper customer service is being delivered
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Requirements

  • Minimum Qualification: HND/BSC
  • Experience Level: Minimum of 1 year

Top Skills & Proficiencies:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone / Social media Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

Method of Application 
Interest and qualified candidates should send their Cover Letter, CV and a picture to: vacancy.getfitng@gmail.com

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