Customer Service Representative Job at HR Aid Consults

Job Summary

  • Company: HR Aid Consults 
  • Deadline Date: 15th March, 2019 
  • Specialization: Customer Service 
  • Work Level: Experienced (Non-Manager) 
  • Job Type: Full-Time 
  • Location(s): Lagos 
  • Date Posted: 25th February, 2019


HR Aid Consults – Our client, a tech company is recruiting suitably qualified candidates to fill the position below: 

Job Position: Customer Service Representative
Job Location
: Lagos

Job Description

  • We are looking to hire an experienced Customer Service Representative who will support users of their platforms.

Job Responsibilities

  • Respond to all enquiries from users via email, social media and live chat
  • Respond to inbound and outbound phone calls
  • Escalate thorny issues to the technical support team for fast resolution
  • Follow up with members of the technical support team on behalf of customers
  • Follow up with customers to assure them that their issue is being resolved
  • Maintain the self-serve Help Desk knowledge base.

Requirements

  • Bachelor’s degree
  • Must have at least 2 years experience providing customer support for a tech platform
  • Excellent written and oral communication skills
  • Ability to break down complex/ technical issues into simple English
  • Great attitude, patient, calm
  • Hardworking and self-driven
  • Ability to multitask and work under pressure.

How to Apply

How to Apply
Interested and qualified candidates should send their CV to: talent@hraidconsults.com

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